We may collect information that you voluntarily provide to us, including:

• First and last name
• Email address
• Phone number
• Information about your health goals or coaching needs
• Information you provide when contacting us or requesting a consultation
• Information provided when scheduling a call through our scheduling service

We may also automatically collect limited technical information when you visit our website, such as:

• IP address
• Browser type and device information
• Pages visited
• Date and time of visits
• General website usage information

We may use the information we collect to:

• Respond to your inquiries and requests
• Contact you regarding a requested consultation or call
• Provide information about our coaching programs and services
• Communicate with you about your inquiries, appointments, or services
• Understand your goals and determine whether our coaching program is appropriate for you
• Improve our website, services, and user experience
• Maintain website security and prevent misuse
• Comply with applicable legal and regulatory requirements

We will not use information collected through our website for purposes unrelated to the services or communications described above without appropriate notice or consent where required by law.

Because Positive Change Health & Wellness provides health and wellness coaching, you may voluntarily provide information relating to your health, lifestyle, nutrition, exercise, wellness goals, or other personal circumstances.

Please do not submit sensitive medical information through general website forms unless specifically requested and appropriate.

Information you provide is used only as reasonably necessary to respond to your request, provide coaching-related services, communicate with you, or otherwise operate our business.

Our website may use cookies, pixels, analytics tools, or similar technologies to help us:

• Operate and secure the website
• Understand website traffic and usage
• Improve website performance
• Measure the effectiveness of marketing and advertising

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

We may use trusted third-party service providers to operate portions of our website and business, including scheduling, website hosting, analytics, communications, payment processing, or other business functions.

For example, our website provides a scheduling option through a third-party scheduling service. When you use such a service, information may be processed according to both this Privacy Policy and the third party's own privacy policy.

We encourage you to review the privacy policies of third-party services before submitting information through them.

We do not sell or rent your personal information.

We may share information with trusted service providers who assist us in operating our website and business, provided that they process information for legitimate business purposes.

We may also disclose information when reasonably necessary to:

• Comply with applicable laws or legal processes
• Respond to lawful requests from authorities
• Protect our rights, property, or safety
• Investigate fraud, security issues, or misuse of our website
• Protect the rights, safety, or security of our clients, users, or others

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should avoid submitting unnecessary sensitive information through general website forms.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business records, resolve disputes, comply with legal obligations, and enforce our agreements.

The exact retention period may vary depending on the type of information and the reason it was collected.

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Request information about how your personal information is used or shared
• Opt out of certain marketing communications

To exercise a privacy right, please contact us using the information below. We may need to verify your identity before processing certain requests.

If you provide your contact information and request information about our services, we may contact you regarding your inquiry or requested services.

If you receive promotional communications from us, you may request to stop receiving them at any time by following the unsubscribe instructions included in the communication or contacting us directly.

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age required by applicable privacy laws.

If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps to address the information.

Our website may contain links to third-party websites or services, including scheduling platforms and other external resources.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements, or privacy practices.

When we make changes, we will update the "Effective Date" at the top of this Privacy Policy. We encourage you to review this page periodically.

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact: