Terms &
Conditions
These terms cover how we work together when you book a consultation, join our program, or use our website. By doing any of these, you agree to them. These terms replace the earlier Terms of Service on our website.
September 21, 2026
Our coaching program is designed to give you practical structure, guidance and support around nutrition, strength and movement while helping you make sustainable changes to your lifestyle.
Who We Are
Positive Change Health & Wellness is a health and lifestyle coaching program led by Keith Ross that helps men over 40 with nutrition, eating structure, strength, and movement.
In these terms, "we," "us," and "our" mean Positive Change Health & Wellness. "You" means the person using our website or joining our program.
Our Services
The program gives you a clear eating plan, weekly coaching, learning modules, and guidance on exercise and movement. You can also reach your coach directly when you have questions or need support.
It all starts with a consultation. We’ll talk about your goals, health history, and what you’re looking for to see if the program makes sense for you.
Coaching Is Not Medical Care
We are a coaching service. We don't analyse, treat, or cure any disease or condition, and our coaching isn't medical advice, and it doesn't replace care from your doctor or another licensed health professional.
Speak to your medic before starting any new eating plan or exercise program, especially if you have a health condition such as diabetes or pre-diabetes, heart disease, high blood pressure, or high cholesterol, or if you take medication.
Never stop, reduce, or change a prescribed medication without your doctor's guidance. If something feels wrong at any point, stop and seek medical help.
In an Emergency
We are not an emergency service. If you think you're having a medical emergency, call 911 or go to your nearest emergency department.
Results Vary
The stories and results shared on our website reflect individual experiences and aren't a promise that you'll get the same outcome. Your results depend on many things, including your health, your consistency, and how closely you follow the program.
We can't guarantee any specific result, weight loss, or health change.
Exercise and Physical Activity
Exercise carries some risk of injury. By joining our program, you confirm that you're 18 or older, that you're able to take part in the activity we suggest, and that you'll work within your own limits.
You take part at your own risk.
Consultations and Enrolment
A consultation is an opportunity to discuss whether the programme is suitable for you, and it does not commit you to anything; enrolment takes place when you select a plan and pay for it.
Before you pay, we'll show you the price, the duration, and what is included.
Fees, Billing and Cancellation
Program fees are shown before you buy. Payment is due as agreed at sign-up, and recurring plans renew until you cancel.
To cancel, please give us at least [insert notice period] before your next billing date. [Insert refund policy. For example: fees already paid are non-refundable, or describe any trial or money-back period.]
Your Account
If you have a login for our member area, you're responsible for keeping it confidential and for what happens under your account.
Please tell us straight away if you think someone else has accessed it.
Text Messaging
By providing us with your mobile number and agreeing to receive text messages, you are agreeing to receive messages from Positive Change Health & Wellness, including appointment reminders, service updates, and, if you have opted in, promotional messages.
You do not have to agree to receive marketing texts to make a purchase. The frequency of the messages will vary. Messages and data rates may apply.
To unsubscribe at any time, simply reply with STOP; if you need assistance, reply with HELP.
We won't sell or share your mobile number or your opt-in information with any third parties or affiliates for their own marketing purposes.
Your Responsibilities
Please provide precise details about your health and objectives, let us know of any changes that might affect your safety, complete the programme at your own pace and show respect to your coach and other members.
Website Content and Program Materials
All the material on our website and in our program, such as our plans, modules, and videos, is ours and is intended for your personal use only.
It may not be copied, shared, resold, or reused without our permission.
Liability
We provide our program with care and in good faith. To the extent the law allows, we're not responsible for indirect or consequential losses, or for issues outside our reasonable control.
Our responsibility for our services is limited to the amount you paid for the program. Nothing in these terms limits any right you have under the law that applies to you.
Governing Law
These terms are governed by the laws of [insert province or state and country].
Changes
We may update these terms from time to time. The date at the top shows the latest version.
Contact Us
If you have questions about these terms, please contact Positive Change Health & Wellness using the contact details provided. We aim to provide a reply within one business day.
Website: positivechangehealth.net
Email: keith@positivechangehealth.net
Phone: 416-991-1485
We aim to reply within one business day.